FAQ

What are your shipping options within Canada?
Free Expedited Shipping is offered on all Canada domestic orders; orders placed by 3:00 PM ET ship same or next business day, Mon–Fri, excluding holidays, and may require signature on delivery.

Do you ship internationally? Who pays duties/taxes?
Yes, we ship outside Canada; duties and taxes are determined by the destination’s customs and are the customer’s responsibility, collected at checkout or on delivery by the carrier.

Do you deliver on weekends or to P.O. boxes?
Weekend/holiday delivery isn’t available, and delivery to P.O. boxes may be unavailable depending on the carrier’s terms; a physical address and signature may be required.

When will my order ship?
Orders are processed on business days; items in the same order may ship separately, and delivery timelines are not guaranteed due to carrier operations and customs variability.

What is your return window?
Returns and exchanges are accepted within 30 days of delivery; refunds are issued to the original payment method after Quality Control inspection confirms condition.

What condition must returns be in?
Items must be unworn, in saleable condition, and include all original packaging/tags/certificates; used items are not accepted unless defective.

How do I start a return (RA#)?
Contact Customer Support to obtain an RA#; write the RA# clearly on the outside of the package and use the provided label/instructions to return your item securely.

Who is liable for returns in transit?
Lumeor is not liable for goods returned via non‑authorized methods; use our provided return method/label and insure the package for the item’s full value.

Are there items that are final sale?
Customized/engraved, resized, or otherwise personalized items and clearly marked “final sale” items are not eligible for return unless defective.

How are exchanges handled?
Contact Customer Support within 30 days to arrange an exchange; a new order is created after stock and pricing confirmation.

Will I receive one shipping fee if my order ships in multiple packages?
Yes, if your order requires more than one shipment, you will only be charged a single shipping fee for the order.

Do you offer extended holiday returns?
During peak gifting season, extended return windows may be announced; when active, the dates and conditions will be displayed on this page.

How can I contact support?
Please fill out the form below.