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Refund window: Returns and exchanges are accepted within 30 days of delivery; refunds are issued to the original payment method after Quality Control (QC) inspection.
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Item condition: Items must be unworn, unaltered, in saleable condition, and include all original packaging, tags, and certificates. Custom/engraved/resized items and clearly marked “final sale” items are not refundable unless defective.
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Start a return (RA#): Contact Customer Support to obtain a Return Authorization number (RA#). Write the RA# on the outside of the package and follow the return instructions provided in your RA email. Returns without RA# may be refused.
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Exchanges: Contact us within 30 days to arrange an exchange; a new order may be created after stock and price confirmation.
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Canada shipping: Free Expedited Shipping on all domestic orders. Orders placed by 3:00 PM ET ship same or next business day, Mon–Fri, excluding holidays; signature may be required. Multiple items in one order may ship separately. Delivery timelines are not guaranteed.
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International orders: Duties and taxes are determined by the destination and are the customer’s responsibility; carriers may collect these at checkout or on delivery.
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Return shipping and liability: Unless otherwise stated in your RA email, customers are responsible for return shipping costs. Lumeor is not liable for returns sent via non‑authorized methods; insure the package for the full value.
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Processing time: Most refunds are processed within 5–7 business days after QC approval; bank posting times may vary.
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Holiday extension: During peak gifting season, we may extend the return window; dates will be posted on this page when active.
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Contact: For returns, exchanges, or defective items, reach us via email or chat; include your order number for faster support.
